Bellevue: Presentation Only --- Cartoons in Quality (more information)

Enrollment Closed

Event Details

Using graphical images in a business setting is a time-honored practice. Using cartoons as the graphical images offers a surprising method of engaging the audience. Cartoons provide an informal symbology and analogy representation of a concept that allows the use of humor to engage the audience and encourage team building. Team members seem especially responsive to using cartoons to represent processes. Specific tips for creating a cartoon representation of a process map are discussed, including sticking to a unifying theme or analogy, the "pain points" of a process, and graphic creation tips. Additionally, this presentation will be available using GoToWebinar so that participants who can’t attend in person will be able to view the session through a web-based link.

Date Information


0.5 RU
Hotel 116
Coast Bellevue Hotel
625 116th Ave. NE
Bellevue, WA 98004
(425) 455-9444
Registration 5:00 p.m.
Dinner 6:00 p.m.
Announcements 6:45 p.m.
Presentation 7:00 p.m.
Adjourn 8:00 p.m.
Parking: Free on site
Contact: Fred Cramer

Please note: Webinar information will be emailed to registered participants the evening before the event.

ASQ is no longer accepting cash or checks for pre-registration or on-site for its events. This change is associated with the Society’s transformation project and is intended to improve effectiveness and efficiency by eliminating non-value-added handling costs. The Seattle Geographical Community appreciates your support with this change; we are proud that we were selected to pilot this new process. Less than 10% of our members have been paying for events with cash or checks, so we ask you to help us demonstrate that the Seattle-area ASQ members are willing to accept change that benefits ASQ operations. If you have any questions, please contact Debbie Hopen at

Cartoons in Quality

This presentation will focus on describing the benefits of using various graphics in process improvement events, when to use graphics and what types of graphics work best in specific circumstances, and how to create your own graphics and cartoons.

Special Note

The Seattle Body of Knowledge Committee will be distributing a message later this week that contains links to some of the items Craig has published or presented for ASQ.

Craig Plain

Craig Plain, PhD, is a 20+ year practitioner of process improvement, and has been an amateur cartoonist for even longer. He has facilitated over 200 improvement events for General Electric, US Air Force, US Navy, and other organizations. As Global Director of Operational Excellence for Covidien Healthcare, one of his plants earned a Shingo Prize in 2013. In addition to doing Master Black Belt work, Craig has been involved in training development and delivery at companies, the military, and universities. Craig has presented at conferences for ASQ, International Society for Process Improvement (ISPI), Academy of Human Research Development (AHRD), and American Association for Adult and Continuing Education (AAACE).

Date: Thursday November 14, 2019
Time: 5:00 pm - 8:00 pm

Enrollment opens: October 28, 2019

Enrollment closes: November 14, 2019

Pricing Information:

Previous price ending 11/14/2019 was $10.00